At Tskconnect.com, we strive to provide reliable and automated data bundle delivery. Because data bundles are digital services consumed immediately upon transfer, this Refund and Cancellation Policy outlines the conditions under which transactions may be cancelled or refunded.
1. Failed Deliveries & Network Delays
Automated Escalation
If you make a successful payment, but the data bundle is not delivered due to a network timeout, operator API disruption, or system error, you must notify customer support via your dashboard ticket or our official support channels within 24 hours.
Resolution Period
Our technical team will investigate the transaction with the designated mobile network operator (MTN, Telecel, or AT). We will attempt to resolve the issue and manually push the data delivery within 12 to 24 hours.
Refund Trigger
If the network provider confirms delivery failure or if the bundle cannot be delivered within 24 hours from when the issue is logged, you are entitled to a full refund.
2. Unverified Numbers
Orders to unverified numbers are systematically blocked before processing.
In the rare event that a payment gateway pre-authorizes or debits funds for an unverified recipient number due to a latency error, our system will automatically flag the anomaly, and a full refund will be processed immediately.
3. Non-Refundable Transactions
Refunds will not be granted under the following circumstances:
- Successful Dispatch: The data bundle has already been successfully delivered and confirmed by the telecommunication network's SMS or API response.
- Customer Entry Error: You entered a verified number belonging to another person by mistake, and the network successfully delivered the bundle to that recipient.
- Telco-Side Line Ineligibility: The recipient number is barred, suspended, or inactive by the carrier's network policies.
- Change of Mind: You change your mind after the payment has been captured and the bundle has been queued or delivered.
4. Refund Methods & Timelines
Wallet Credit
For registered users, agents, and resellers, refunds are typically credited to your Tskconnect account wallet instantly upon approval, enabling immediate re-orders.
Original Payment Method (Paystack / Mobile Money)
If a customer requests a reversal directly back to their original Mobile Money wallet or bank card, the refund will be initiated via Paystack. Gateway reversals typically reflect within 24 to 48 hours, subject to standard Mobile Money network and banking clearing times.
5. Dispute Resolution
If you have an unresolved issue, please reach out directly before filing a payment dispute with your payment provider:
- Support Email: support@tskconnect.com
- WhatsApp / Phone: +233 55 123 4567
- Operating Hours: 5:00 AM – 11:59 PM GMT, Monday – Sunday